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Frequently Asked Questions
How do I place an order on your website?
I just ordered and want to change something. How do I do it?
How do I change the delivery address of my order?
Why am I being charged tax?
What payment methods does CellPhoneCases.com accept?
What is the refund policy?
The item arrived broken, what can I do?
When will my order ship?
Where is my order? I haven't received it yet.
The tracking information doesn't show anything:
Do you ship to Puerto Rico?
Do you ship internationally?
How come you haven't messaged me back?
How do I remove my case after I put it on?
Why did the screen protector label leave residue after it was applied?






Q: How do I place an order on your website?
A: You may create an account, use guest checkout or login in through facebook. Creating an account is the best option because you receive exclusive email deals and gain points towards earning rewards.

Q: I just ordered and want to change something. How do I do it?
A: Please email us with your requested changes and well do our best to make sure you are satisfied.

Q: How do I change the delivery address of my order?
A: Please email the customer service department immediately and if your order has not shipped we will be glad to change it.

Q: Why am I being charged tax?
A: California law required us to collect sales tax from our customers.

Q: What payment methods does CellPhoneCases.com accept?
A: We accept Visa, MasterCard, American Express, Discover and Paypal.

Q: What is the refund policy?
A: Please view our return policy page for more information.

Q: The item arrived broken, what can I do?
A: We will gladly issue a replacement item once you contact our customer service department.

Q: When will my order ship?
A: Orders are processed and shipped within 24 hours after your payment has cleared.

Q: Where is my order? I haven't received it yet.
A: We ask that customers allow 5 to 10 business days for domestic shipping. For international shipping we ask that customers allow 10 to 20 business days.

Q: The tracking information doesn't show anything:
A: Please make sure you are entering the tracking number correctly and allow up to one day for your tracking information to be updated.

Q: Do you ship to Puerto Rico?
A: Yes, we ship to Puerto Rico. We ask that customers allow between 5 to 14 business days for shipping.

Q: Do you ship internationally?
A: Yes, we do ship internationally to a select group of countries.

Q: How come you haven't messaged me back?
A: Due to the high volume of emails we receive, a response from a Customer Service Representative may take up to 24 hours during peak season. Also, please check your spam folder for any responses.

Q: How do I remove my case after I put it on?
A: Because our cases are made to fit your device perfectly, sometimes the fit may be snug. You should be able to remove the two halves from a corner or opening on the sides of the case, if you do not have a case removal tool. Begin by prying the sides of the case open and continuing along the edge of the case. This should slowly release the locking clip attachment points so that you may remove one side of the case from the other.

Q: Why did the screen protector label leave residue after it was applied?
A: Please note, the sticker label is stuck to the outside of the protective layering. There are outer layers covering the actual screen protector from damage. If there is any paper or a sticky substance, the screen protector has not been applied properly. For further information, please contact our customer service department for assistance.